Terms and Conditions of Service

Auto Detail Factory’s Terms and Conditions / Policy of Service

Personal Property Policy:

We request before the scheduled service appoinment, that all personal property be removed from your vehicle.

Inclement Weather Cancellation Policy:

We can never exactly predict what the weather will be like; please remember every scheduled service appointment is weather permitting. If the weather is inclement during your scheduled appointment we will automatically reschedule your service for the next available appointment slot at no extra cost.

Onsite Service Policy:

We are able to bring our services to you as this is our goal but we request that you have a site such as your home or office to do our services; we cannot work on vehicles parked on the streets as this is illegal in some cities and the safety of our team could be compromised.

Online Same Day Booking Policy:

We would gladly accept same day appointments through our online booking system if the appointmet is done atleast 1 hour before available appointment slot and before 12pm. If no confirmation email is received please give us a call to make sure we have approved your same day appointment booking.

Online Booking / Reservation Policy:

Making a reservation for a service on Auto Detail Factory’s Online Booking System does not guarantee that an specified time or date will be reserved or booked unless payment has been made or received. Auto Detail Factory reserve the right to approve a booked date or time; There might be a slice chance that an appointment has been booked off line and our booking system does not reflect it therefore, we will send you a confirmation email to approve your reservation.

Off Line Booking / Reservation Policy:

If you wish to make an offline reservation / booking for a service or to make a payment other than an online payment, please give us a call, send us an email at Email: autodetailfactory@gmail.com or Phone: 650.716.0153.

24-Hour Appointment Cancellation / Rescheduling Policy:

Auto Detail Factory has a 24 hour cancellation policy / rescheduling policy. If for any reason you are unable to hold your appointment, Auto Detail Factory requires a 24-hour cancellation / rescheduling notice. A 24-hour cancellation / rescheduling notice is required because we not only lose your business but the business of potential customers who could have booked an appointment during your appointment slot.
72-Hour Refund Policy:

If you have prepaid or booked online and for any reason you are unable to hold your appointment. We would gladly give you a refund within 72 hours from the original time of purchase or booking. After 72 hours from the original time of purchase we won’t be able to give you a refund and we would only give you service credit. There is no expiration for this credit and you can use it towards any of our services.

Travel Fees Policy:

Auto Detail Factory provides detailing & wash services for all customers at our standard rate; however additional travel fees may apply if customer is outside of our service area (San Mateo to Mountain View CA) Changes to these Policies:

Auto Detail Factory has the discretion to update this privacy policies at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about this policies. You acknowledge and agree that it is your responsibility to review this policies periodically and become aware of modifications. Your acceptance of these terms:

By booking, purchasing, or requesting our service you signify your acceptance of these policies. If you do not agree to this policies, please do not book, purchase or make an appointment. Your continued use of our site following the posting of changes to these policies will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Auto Detail Factory
Redwood City Ca, 94063

This document was last updated on October 30, 2017