FAQS

*What Is Auto Detail Factory? 

It’s a Mobile Car Cash & Mobile Detailing Company that Comes to your Corporate Site, Company or Home.

*What Services Does Auto Detail Factory Offer?

Auto Detail Factory offers Hand Washing, Hand Waxing, Carpet Shampooing, Seat Cleaning, Interior Detailing, Exterior Detailing, Complete Detailing, Mini Details and much more.

*Can You Wash or Detail My Car on The Street, Store Parking Lot or Any Other Place That is Not Mine or Where I Have Not Asked Permission To Use ?

We are able to bring our services to you as this is our goal but we request that you have a site such as your home or office and that you have permission to do our services at this location; we cannot work on vehicles parked on the streets as this is illegal in some cities and the safety of our team could be compromised. Failure to provide a site where you have permission to use once we have arrived for the service might result in the cancellation of the same and this will also cause a minimum charge of $40 or 25% of the service cost whichever is higher.

*Do I have to pay all the amount for the service upfront when booking?

No, our booking system will only charge $1 to reserve your appointment. We can either charge remainder of the cost to the card on file after completion or if you choose another type of payment the $1 will be returned within 7 business days.

*Do I have to Pay Extra Fees or Taxes On Top Of The Service Price?

No, Our Prices Are Inclusive, What You See Is What You Pay For Each Individual Service. You Would Only Pay Extra For Any Service Upgrades You Decide To Add On.

*What Payment Option Does Auto Detail Factory Have? 

Auto Detail Factory Accepts, Cash, Checks, Venmo, Zelle, and all Major Credit Cards such as Visa, MasterCard, American Express and Discover.

*Should I Remove My Personal Property Before the Scheduled Appointment ? 

We request that all personal property be removed from your vehicle before the scheduled appointment. There might be extra charges for the extra time its takes to remove personal property. Please follow our link to the terms of service

*How do Gift Certificates Work ?

 Auto Detail Factory sales eGift Certificates through the main page of our website. Choose the amount for the certificate you like to purchase; the gift certificate code will be email to the person you have decided to give the certificate to.

*How do I redeem my eGift Certificate?

 Give us a call to 650.716.0153 to schedule an appointment & provide us with your 12 or 16 digit gift certificate code or just book it on our online booking system by selecting the service you like; our system will charge $1 dollar which will be refunded after completion of service. Just provide us with a copy of the eGift before we start your services.

*What are the terms of service if I book online? 

Please follow our link to the terms of service

*What happens if I like to cancel an appointment I did online & I already paid?

Please follow our link to the terms of service

*What happens if the weather is inclement during my appointment slot?

 Please follow our link to the terms of service

*If I Want a Car Wash, Can You Come to My House to Do it ?

 Yes, We do Individual Car Washes at your House, Company or Corporation. Only in the Areas of Redwood City, Menlo Park, Woodside, Atherton, Palo Alto & San Carlos. For Other Cities in the Peninsula We Require At least 2 Cars or More Depending How Far the City Is. CALL US FOR MORE INFORMATION. We Also Do Car Washes For Corporations and Companies if There is a Group of Cars.

*What Kind of Hand Washes Does Auto Detail Factory Offer?

We Offer Regular Car Washes & Eco-friendly Car Washes.

*Will There Be any Costs to my Company for Bringing Your services On Site? 

No, There is No Cost to your Company for Bringing Our Services to your Corporation or Company. Most of the Corporations Bring Our Services on Site and Employees Pay For The Services That They Get. There are Other Cases Where the Company Like to Pay For the Employees’ Services but the Only Cost is Each Individual Service Chosen. It All Depends on What is Convenient For the Corporation or Company.

*If We Bring Auto Detail Factory to Our Corporation For Car Washing & Detail, What is the Environmental Protection Followed?

We Use a Drain Protector Which Is a Special Mat That Seals the Drainage and Blocks Any Water, Solvents, Oils and Chemicals From Going into the Bay. We Also Vacuum Any Water That Is Stopped by the Drain Protector and Safely Dispose of it.

*Does Auto Detail Factory Offer Services for RVs & Boats ? 

Yes We Offer Washing, Waxing & Exterior Detailing. CALL FOR MORE INFORMATION!

*What Areas Does Auto Detail Factory Service?

We Work in the San Francisco Peninsula Area.

*How Can We Contact Auto Detail Factory?

You Can Find Our Information On The Contact us Page.

*Why is Auto Detail Factory Better Than Regular Carwashes?

 All Services Are Done by Hand, We Give You a High Quality Service with Quality Products and We Take Pride Of Our Services. All is Done At The Convenience of Your Home, or Job While You Continue Working.